Whipps Cross rated 'inadequate' by CQC

Whipps Cross rated ‘inadequate’ by CQC


Whipps Cross hospital.

Whipps Cross Hospital rated ‘inadequate’ by CQC Inspectors

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Whipps Cross University Hospital, part of the largest NHS hospital Trust in the country,  has been rated ‘inadequate’ by the Care Quality Commission. The hospital joins many other hospitals that have been placed into ‘Special Measures’ in recent years, following worrying inspection findings by the CQC.

The hospital is run by the troubled Barts Health NHS Trust, which has seen three board members step down from their roles in the last month, including its Chair, Chief Executive and Chief Nurse.

Barts Health Trust, runs six hospitals in East London, including  Whipps Cross Hospital which has been serving the local population in Leytonstone, East London for almost 100 years. The CQC produced the report of their findings following a visit by 40 inspectors in November.


In a damning inspection report published today, six of the hospital’s eight services were judged to be inadequate.

Overall, the hospital was rated as ‘inadequate’, including the following six core services; urgent and emergency care, medical care (including care for older people), surgery, services for children & young people, outpatients & diagnostic imaging and services for those patients requiring end of life care.

The remaining two Maternity and Gynaecology and critical care require ‘improvement’.

The hospital was rated inadequate for safe, effective, responsive and well-led, and rated caring as requires improvement.

– Care Quality Commission report


The CQC report on Whipps Cross University Hospital raised a number of serious concerns including:

  • Insufficient staffing levels to provide safe care and low staff morale

  • A persisting culture of bullying and harassment

  • Bed occupancy that is too high

  • Failure to meet national waiting time targets &some  ‘sub-optimal care’.

Click here to read the full report, which highlights bullying and downbanding amongst all the other the finding.

The CQC report summary can be viewed here.

 Click here to view the BBC report 

Special Measures

In response to the CQC report, the NHS Trust Development Authority, which overseas approximately 90 non-foundation hospital Trusts, has today placed Barts Health NHS Trust into special measures.

You can read a statement here online from the Trust Development Authority 

Local reaction

A report from This is local London, includes the very telling phrases:

“Due to a lack of beds, some patients were admitted to wards which were not appropriate for their needs, while the hospital persistently failed to meet targets on waiting times and operations were repeatedly cancelled.

Staff were said to not have time to report incidents, with some senior staff unaware of the most serious.”

Stella Creasey MP for Walthamstow has issued this statement (click here)

As reported by a local East London newspaper;

“Chief inspector of hospitals, Professor Sir Mike Richards, said today that many of the failings found on a further inspection in November 2013 had still not been resolved.

The latest report found a reorganisation of staffing in 2013 had a damaging impact and staff were overstretched, while there was an atmosphere which did not help in recruiting or retaining permanent staff….

Sir Mike said: “Our inspection of Whipps Cross University Hospital has highlighted a number of serious concerns surrounding poor leadership, a culture of bullying, and low staffing which has led to risks to patient safety.

“There is a large section of the population in East London who depend on this hospital and they are entitled to services which provide safe, effective, compassionate and high quality care.”

Ilford Recorder

Campaigners in East London have been warning for years that cuts to services, downgrading of staff and increase in workload would lead to unsafe services. Click here to view 

click here to read more on the Waltham Forest Save Our NHS website